Privacy Policy

CONTACT US

This privacy policy applies between you (the User of our Site) and Cognova Solutions Limited (the owner and provider of this Site). Cognova Solutions Limited takes the privacy of your information very seriously. This privacy policy applies to our use of Data collected by us or provided by you in relation to your use of our Site.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy
  • a reference to a person includes firms, companies, government entities, trusts and partnerships
  • “including” is understood to mean “including without limitation”
  • reference to any statutory provision includes any modification or amendment of it
  • the headings and sub-headings do not form part of this privacy policy

Definitions and interpretation

In this privacy policy, the following definitions are used:

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Scope

This privacy policy applies only to the actions of Cognova Solutions Limited and Users with respect to this Site. It does not extend to any websites that can be accessed from this Site including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Cognova Solutions Limited is the “data controller”. This means that Cognova Solutions Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data when you visit and/or interact with our Site as well as when you contact us through our ‘Contact Us’ page, which includes personal Data, from you:

  • name (given by you)
  • contact Information such as email addresses and telephone numbers (given by you)
  • IP address (automatically collected)
  • browser type and version (automatically collected)
  • operating system (automatically collected)

in each case, in accordance with this privacy policy.

To the extent that you access our Site, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to our Site. This information helps us to make improvements to Site content and navigation, and includes your IP address, the date, times and frequency with which you access the Site and the way you use and interact with its content
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser and our cookie policy.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Site. Specifically, Data may be used by us for the following reasons:

  • internal record keeping
  • improvement of our products/services
  • transmission by email of marketing materials that may be of interest to you
  • contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update our Site.

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

  • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
  • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Data Sharing

We may share your Data with the following groups of people for the following reasons:

  • our employees, agents and/or professional advisors in order to contact you via email or telephone in response to your queries
  • third party service providers who provide services to us which require the processing of personal data to perform functions on our behalf to help ensure the website runs smoothly, analyse site traffic and trends, and understand the online behaviours and interests of those people who interact with our Site

in each case, in accordance with this privacy policy.

Keeping your Data secure

We will use technical and organisational measures to ensure that your Data is safeguarded In order to do this, we encrypt Data through a Secure Sockets Layer (SSL).

We will use technical and organisational measures to ensure that your Data is safeguarded In order to do this, we encrypt Data through a Secure Sockets Layer (SSL). We do everything possible to protect your personal information from getting lost or destroyed and to protect your personal information from usage, changes and distribution by unauthorised people. We do this by encrypting sensitive information, processing usage data anonymously and where needed through a Secure Socket Layer (SSL).

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@cognova.co.uk.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

  • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information that we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase – the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability – the right to request that we move, copy or transfer your Data.
  • Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@cognova.co.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

Our Site may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Cognova Solutions Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Cognova Solutions Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Cognova Solutions Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our Site and you are deemed to have accepted the terms of the privacy policy on your first use of our Site following the alterations. You may contact Cognova Solutions Limited by email at info@cognova.co.uk.